Last updated: July 2026
These terms explain the rules for using This Means To Me, saving memories, inviting trusted people and sharing memories through the service.
By creating an account, using the app, opening a shared-memory link, using the trusted-person portal, or accessing any part of This Means To Me, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
You are responsible for your account, your password, the memories you upload, and the people you invite. Keep your sign-in details secure and tell us promptly if you believe your account or portal access has been used without permission.
Portal recipients must verify ownership of the invited email address before viewing shared memories. You must not create accounts using an email address you do not control.
You keep ownership of the memories, photos, audio, transcripts, titles, descriptions and other content you upload or create. You give us permission to host, store, process, transmit, display, transcribe, scan, back up and otherwise use that content only as needed to provide, secure, support and improve This Means To Me.
You are responsible for making sure you have the rights and permissions needed to upload, store and share the content you add, including photos, recordings and information about other people.
You control the memories and packages you share. Shared links and trusted-person access are invite-based and may require the recipient to sign in with and verify the email address used for the invite. Access remains available until the link expires, is revoked, or access is otherwise restricted.
Only invite people you trust. Recipients may be able to view photos, listen to audio, read transcripts, download exports where available, and see related memory details.
Some features may require a paid subscription or app-store purchase. Current pricing, renewal terms and cancellation options are shown in the app or relevant app store before purchase. Subscriptions are managed by the app store or payment provider shown at purchase.
If a subscription ends, memories already saved are not automatically deleted only because of that subscription change. Some Premium features, such as transcription, longer voice recordings, additional trusted people or exports, may stop being available unless access is renewed or otherwise permitted.
Deleted memories normally remain recoverable for 30 days before permanent deletion. Account owners can request account deletion from the app. Temporary export files and download links may expire.
We may retain limited records after deletion where reasonably necessary for safety, security, legal compliance, audit, dispute resolution, fraud prevention, tax or accounting reasons. Backups and object versions may also retain deleted information for a limited period before expiring according to our backup and lifecycle settings.
You must not upload, share, request, promote, distribute or use the service for:
We may investigate reported content and related activity. We may remove, restrict, quarantine, restore, suspend or disable access to content, sharing links, packages, trusted-person access, portal accounts or app accounts where reasonably necessary to protect users and third parties, investigate abuse, comply with law, or enforce these Terms.
We may preserve and disclose relevant information to law enforcement, regulators, child-safety authorities or other parties where required by law or reasonably necessary to protect people, rights, property or the service.
Safety concerns can be reported from shared pages, trusted-person portals, the app, or by emailing safety@thismeanstome.com. Reported content may be temporarily restricted while it is reviewed. False, abusive or bad-faith reports may result in access limits or account action.
The service relies on third-party providers for hosting, storage, email, authentication, subscriptions, image safety scanning and transcription. Your use of app-store purchases, Google or Apple sign-in, and other third-party services may also be governed by those providers' terms and privacy policies.
We aim to keep the service reliable, but we do not promise uninterrupted or error-free operation. We may update, pause, restrict or discontinue parts of the service from time to time. We will try to give reasonable notice where a change materially affects your use of the service.
Nothing in these Terms excludes rights or guarantees that cannot be excluded under applicable law, including Australian Consumer Law where it applies. To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss caused by your breach of these Terms, your sharing choices, or events outside our reasonable control.
You may stop using the service or delete your account at any time. We may suspend or terminate access if you breach these Terms, create risk for other users, misuse the service, or if we are required to do so by law.
We may update these Terms as the service changes. If a change materially affects users, we will take reasonable steps to notify account holders, such as updating this page, emailing users, or showing an in-app notice.
Questions about these Terms can be sent to support@thismeanstome.com. Safety concerns should be sent to safety@thismeanstome.com.